Umbria VACATION RENTAL F.A.Q. - FREQUENTLY ASKED QUESTIONS

The easiest way to catch our attention is to send us an e-mail to info@yourumbria.com or using our Live Support Chat By phone: +39-0668809301 – By Fax: +39-066892771 We are manned to reply to your requests daily, from Monday to Friday from 10.30 a.m. and 7.30 p.m Italian time. That is before 5.30 p.m GMT (London) or 1.30 p.m EST (New York). An answering machine is available during closing hours, please leave a message with your name, your telephone number and when you would like to be contacted by our staff.

Villas are usually independent properties, while the Farmhouses are usually composed of two or more apartments and a shared pool.

All Properties welcome our guests on a weekly basis (from Saturday to Saturday), unless otherwise specified. However we invite our guests to contact our offices, we will do our best to satisfy all needs.

Please refer to each property table showed in the Rates & Availability page.

Being very expensive in Italy, we highly recommend our guest to verify if the heating is already included in the rental by having a look into the property table showed in the Rates & Availability page.

Please refer to each property table showed in the Rates & Availability page. However for extra cleaning can be provided with extra cost.

The easiest way to catch our attention is to send us an e-mail to info@yourumbria.com. By phone: +39-0668809301 – By Fax: +39-066892771 We are manned to reply to your requests daily, from Monday to Friday from 10.30 a.m. and 7.30 p.m Italian time. That is before 5.30 p.m GMT (London) or 1.30 p.m EST (New York). An answering machine is available during closing hours, please leave a message with your name, your telephone number and when you would like to be contacted by our staff.

Most of our Properties can provide a cook/chef on request basis, with an extra cost.

Upon arrival we can provide our guests with some basic foods such as, bread, oil, wine, mineral water, milk, etc. The first shopping has to be confirmed in advance. Being an extra service it is not included in the rental price

Yes, all the Properties we represent will provide bed linen and towels. In case of two (or more) weeks rentals, new linen and towels will be provided on Saturday.

Please refer to each property table showed in the Rates & Availability page.

Usually not, depending on the rendered service.

Saturday (between 3 – 7 pm) to Saturday (within 10.00am)

Each property has its on-line calendar which guests may refer to. However, we do suggest our clients to reconfirm the availability by email (info@yourumbria.com), should the tables, for some reasons, not been updated.

“Your Umbria” requires an advance to secure your reservation. Please refer to each property table showed in the Rates & Availability page.

Some properties during high season (May – September), especially the bigger ones, could even be booked since one or two years in advance.

Yes

Some of the properties are used to ask the balance before the arrival via credit card. Some others do require the balance upon arrival in cash or traveller's cheque in euro. Please refer to each property table showed in the Rates & Availability page.

We accept Visa or Mastercard

Please refer to our Currency Converter shown in the “rates and conditions” web page.

The “cancellation policy” are the rules which fix the amount due by the guest should decide to cancel the booking for whatever reason. Please refer to the page “rates & conditions”, where not specified in the property table.

Guests will soon receive a booking form with the confirmation number together with all useful information on how to reach the booked property.

Florence “Peretola”, Pisa “Galileo Galilei”, Roma “Leonardo Da Vinci”

Month	Day	Night
Jannuary	11	2
February	12	3
March	14	5
April	17	7
May	22	11
June	26	14
July	29	17
August	29	17
September	26	15
October	21	11
November	17	9
December	12	4

We will be pleased to help all our guest in finding a good service at a good rate. Please refer to http://www.yourumbria.com/car_hire.asp for additional information